YH
Yasmin H
1 reviews | Active since Mar 2021
09 May 2026, 09:13
MWEB brings their clients frustration and misery.
Beware!!! The worst customer service ever. I had a contract which expired, to simply reconnect and activate my account has been nothing short of a nightmare. Payments were done to MWEB yet 10 days later I am still not connected. Lost R500 worth of airtime and all my patience. I would never recommend MWEB to anyone.
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Mweb's replyOfficial
11 May 2026, 09:05Hi Yasmin,
We understand how upsetting and exhausting this has been, especially after your contract expired and what should have been a straightforward reconnection turned into a prolonged and costly ordeal. Being without service for days, losing airtime, and struggling to get assistance understandably takes a toll, and we recognise how disappointing this experience has been for you.
We’d really appreciate the opportunity to look into this properly and see how we can assist further. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the account and take this forward with the appropriate team.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this has been, especially after your contract expired and what should have been a straightforward reconnection turned into a prolonged and costly ordeal. Being without service for days, losing airtime, and struggling to get assistance understandably takes a toll, and we recognise how disappointing this experience has been for you.
We’d really appreciate the opportunity to look into this properly and see how we can assist further. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the account and take this forward with the appropriate team.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 09:05
Official
Hi Yasmin,
We understand how upsetting and exhausting this has been, especially after your contract expired and what should have been a straightforward reconnection turned into a prolonged and costly ordeal. Being without service for days, losing airtime, and struggling to get assistance understandably takes a toll, and we recognise how disappointing this experience has been for you.
We’d really appreciate the opportunity to look into this properly and see how we can assist further. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the account and take this forward with the appropriate team.
Kind regards,
Mweb Team
We understand how upsetting and exhausting this has been, especially after your contract expired and what should have been a straightforward reconnection turned into a prolonged and costly ordeal. Being without service for days, losing airtime, and struggling to get assistance understandably takes a toll, and we recognise how disappointing this experience has been for you.
We’d really appreciate the opportunity to look into this properly and see how we can assist further. Please send us a direct message on Hello Peter with the email address and cellphone number linked to the account, so we can locate the account and take this forward with the appropriate team.
Kind regards,
Mweb Team