Mweb Breach of contract.

I have app**** for my fiber installation on 26 February 2021, they claimed that openserve had a problem finding my residential address for the line installation and I sent through proof of residence by 15th of March 2021which they acknowledged, by the 18th of March I re sent proof of residence again after the claimed the previous one couldn't open. Eventually I was called by openserve after numerous times trying to contact Mweb at my charge telephonicly, with no success. Open serve installed the the line on the 8th of May 2021 and said I must just contact Mweb, still no success on any of the numbers on the website. No modem nothing. Today on 20 May I received my first sms' and an Email from Mweb since the18th of March 2021. Saying my account is activated, but I still don't have a modem.

Question : Are they in breach of contract and is my contract not nullified according to terms and conditions set on the website?