MWEB BLOCK THIER OWN CLIENT FROM COMMUNICATING WITH THEM!

Since the 30th of December 2023 I've been trying to contact @mweb as there has been a R50 increase to my contract even though all adverts/ website and even thier Fibre line provider have give me the rate for the current deal I'm on. You can't phone them 20-30mins waiting for them to answer! You contact them on FB and they send a blanket response: please DM us you details or please download the app. None work as that's where it ends. No response. So to get a response I made sure I commented on every post they made and shared my details and disappointment. On every post. And it seemed this is 90% of comments if you go look. They have now blocked me! Thier own customer with an on going contract can't speak to them! Mweb apparently have just been bought by web africa (so I was told by a sales agent) and they have inherited **** service leadership... that's what he said. I'm now trying to cancel my contract, and move on. What a terrible experience I've been put through as a loyal customer. @Mweb will not exist in a year or two.