MWEB Blissfully Unaware Of A Nationwide Outage

I have been an MWEB customer for about 20 years and yesterday was my worst experience with them.

I cannot understand how they only became aware of Frogfoot's nationwide outage by only 14h30 yesterday.

I'm not going to re-hash what was said and what should have been ... but their lack of awareness of / communication with a major service provider of theirs led to a very costly (apart from the new router I purchased) and very stressful day for me