MWEB blaming Telkom and Telkom Blaming MWEB

After battling and fighting with TELKOM to install an adsl line. I then made the decision to use MWEB as my internet service provider. I concluded the 4meg uncapped deal, which included a router and also the salesperson convinced me to let MWEB take over my line hence I don't have to deal with TELKOM anymore, so I thought!!!! After my router arrived, I phoned your technical dept. for assistance as I wanted to do the set-up right from the word go and this is where my frustration started. First of all I battled to eventually get through to someone to assist me. Once everything was done I still could not connect and your operator informed that there is an error on the data line and I should report it to TELKOM. I told him that I requested the line be moved to MWEB and the only response I got is that \my line is not showing"and that I should contact Telkom"