MWEB billing frustration

Signed up for FTH in Jan 2025 (The account was previously under my employer's name as per staff benefits) When I signed up under my name - the final corporate invoice was moved to my profile, -INCORRECT and 1st red flag for poor service!!! Have tried calling the call center, using chatbot and Twitter- without ANY SUCCESS. I eventually got hold of someone via the call centre- who guaranteed me that the issue will be resolved in a few days as she was going to send the request- 4 months later- STILL CANNOT GET MY BILLING RECTIFIED....

The chatbox facility is a nightmare - dont offer a service you cannot manage/run effectively and efficiently. Please do QA on the people who manage your social media - Copy & Paste without reading customer's query- has got to be the absolute worst CX experience ever!!!!!!!!