MWEB Billing a huge disappointment

Spoke to a collection agent on the 02nd of September to make an arrangement to pay account by the 25th of September 2024, Agent insisted that the payment needs to be made on the 15th, i had expressly stated the 25th as i would be able to settle both the current and new month balance then. i was sorely awakened to the fact that my account was suspended on the 17th sept. i called in to rearrange the payment for the 25th and was told that i had agreed to the 15th of Sept and that they will not reconnect until payment is received although i will be settling the current month as well as the new month. I am now forced to settle an account where no service is rendered. i then asked for a call back from the manager which either fell on deaf ears or the manager just is not interested in customer service. i then called back a few hours later only to be told that the manager call back was placed, but due to the agreement to pay on the 15th was accepted, the manager i believe her name is Melanie decided that i don't deserve to be called back.

Pathetic service and no Empathy towards clients.