MWEB being Eskom

I’m so disappointed with MWEB. We rely on WiFi to do our work these days and we pay for services in full to be able to do so. I haven’t had internet for 2 days now. I’ve logged an online query and I’ve called countless times but I’m still in the dark. We have to deal with this over and above ESKOM. The reference number I received is MWB***3