MWEB BECOMING LIKE TELKOM!!!

Item: Mweb
Rating: 1
Author: Markus R

I am down 7 times in 3 months. I am currently DOWN AGAIN!!!! They waiting to get a technician to be allocated for 2 weeks now. PATHETIC PATHETIC PATHETIC

I get personal service from someone in your call center. Where is MANAGEMENT that made me false promises as to monitor my line.

I pay you to manage my ADSL. STOP blaming telkom!!!!!

MWEB is becoming like TELKOM!!!

PLEASE CAN I GET HELP OR SOMEONE THAT CAN MANAGE !!!!!!!!!!!!!

Helpful (0)

Replies (2)

Mweb's replyOfficial

12 Mar 2018, 11:56

Good day

Thank you for bringing this to our attention.

Our records show that Telkom are still looking into your open line fault for no connection.

The relevant department will continue to follow-up with Telkom and contact you as soon as feedback becomes available.

Kind regards

MWEB Client Services

Mweb's reply12 Mar 2018, 11:56

Official

Good day

Thank you for bringing this to our attention.

Our records show that Telkom are still looking into your open line fault for no connection.

The relevant department will continue to follow-up with Telkom and contact you as soon as feedback becomes available.

Kind regards

MWEB Client Services

Markus R's updateReviewer Update

13 Mar 2018, 07:15

So let me put the detail of how MWEB makes false promises. Kirsty the PA to the general manager promises to call and she does not even bother. The so called General manager promises to monitor your line due to BEING DOWN 8 TIMES in 3 to 4 months. This is when you pay MWEB to manage your ADSL line. They became to biggest and most unreliable company with managers in place that makes false promises and the general manager is RUDE RUDE RUDE. I will be down now for almost 4 weeks and guess what MWEB DONE GIVE A SH**. They take over a week to respond to this complaint . .. . . .

Markus R's update13 Mar 2018, 07:15

Reviewer Update