Mweb

I ordered Fibre from Mweb two weeks ago and it was installed last week 23/12/2020. I have not received my router to date and have been on the phone every single day to have this resolved. Meanwhile I am being debited for inactive services and have not been credited for paying for a service that I am still unable to use. Today 31/12/2020 I was called by a driver saying that he's at the front of my complex building gate. I was not home at the time and ask the guy to wait 10 minutes for me. He instead asked me if he can't give my router to one of my neighbors because he can't wait 10 minutes because he has a lot of other deliveries to do. For a first time client I am highly disgusted with this type of service. Trying to get service telephonically is another challenge on its own. Being put through from one department to the next and having to explain the problem to different people several times is really frustrating.