eC
etienne C
1 reviews | Active since Jul 2016
23 Jul 2016, 17:14
Mweb Bad Technical Services
<p> I have been a customer with mweb for more than 10 years, having Modem issues the last couple of months, had to buy another Mweb modem and again failed to work after a few months. Already had 2 x Swap outs and still Modem /Wifi issues. now when asked to return this modem and get a refund i am told it is not possible. They cant sort out the Modem issue, they even suggested that i buy another Modem /brand but can't refund me.</p> <p>Having endless issues and always reply they will come back to me. until modem is out of warrantee. Don't know what to do ?</p>
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Mweb's replyOfficial
25 Jul 2016, 10:23Thank you for raising your concern.
As per your telephonic discussion with one of our customer service representatives, we will be replacing your modem with a different model. Our technical specialist will be in contact with you to do further testing as soon as you receive the different modem.
We will remain in contact with you until your query is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply25 Jul 2016, 10:23
Official
Thank you for raising your concern.
As per your telephonic discussion with one of our customer service representatives, we will be replacing your modem with a different model. Our technical specialist will be in contact with you to do further testing as soon as you receive the different modem.
We will remain in contact with you until your query is resolved.
Kind regards
MWEB Client Services
Best regards,
eC
etienne C's updateReviewer Update
29 Jul 2016, 15:09HI
They have now send me a second Hand Billion - Router. Connected and the signal is now even worst that the Mweb Router. Loosing signal quicker. i even switched off all the entertainment equipment and still no change. Now Maurice from Mweb Called me and said that Management can only pay me a prorata amount for my old modem of R250. what must i buy with this? I paid R 499 for orignal modem. It looks like you do want to loose your customers? Is Mweb going to sort this out ?????
eC
etienne C's update29 Jul 2016, 15:09
Reviewer Update
HI
They have now send me a second Hand Billion - Router. Connected and the signal is now even worst that the Mweb Router. Loosing signal quicker. i even switched off all the entertainment equipment and still no change. Now Maurice from Mweb Called me and said that Management can only pay me a prorata amount for my old modem of R250. what must i buy with this? I paid R 499 for orignal modem. It looks like you do want to loose your customers? Is Mweb going to sort this out ?????