JJ
Juanet J
1 reviews | Active since Feb 2014
03 Sept 2026, 08:36
Mweb - bad support
I have a very bad experience with MWeb - fast to sell their product by support is non existant. My fibre haven't even worked - Im stuggeling to make contact - holded the line for 45 minutes and trying on the App is worthless as well. Sad thing is they start billing you as soon as "they think everything is live" but you have no service Well done Frogfoot for opening the line and getting it live - Mweb can learn form you
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
03 Sept 2026, 09:10Good day. Juanet
We understand how frustrating this experience has been, especially when your fibre service is not yet working, and you’ve already spent 45 minutes trying to reach support. Having difficulty getting through while also being concerned about being billed before you’re able to use the service makes this even more frustrating.We’ve arranged an Onboarding Support callback for you. Our Technical Team will review your account and connection setup and get in touch to work through what is needed to get you connected as soon as possible.We appreciate you highlighting the difference you experienced during the fibre installation process, as well as the difficulties you’ve had trying to reach us. We’ve taken this feedback on board and want to make sure your onboarding experience gets back on track.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially when your fibre service is not yet working, and you’ve already spent 45 minutes trying to reach support. Having difficulty getting through while also being concerned about being billed before you’re able to use the service makes this even more frustrating.We’ve arranged an Onboarding Support callback for you. Our Technical Team will review your account and connection setup and get in touch to work through what is needed to get you connected as soon as possible.We appreciate you highlighting the difference you experienced during the fibre installation process, as well as the difficulties you’ve had trying to reach us. We’ve taken this feedback on board and want to make sure your onboarding experience gets back on track.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 09:10
Official
Good day. Juanet
We understand how frustrating this experience has been, especially when your fibre service is not yet working, and you’ve already spent 45 minutes trying to reach support. Having difficulty getting through while also being concerned about being billed before you’re able to use the service makes this even more frustrating.We’ve arranged an Onboarding Support callback for you. Our Technical Team will review your account and connection setup and get in touch to work through what is needed to get you connected as soon as possible.We appreciate you highlighting the difference you experienced during the fibre installation process, as well as the difficulties you’ve had trying to reach us. We’ve taken this feedback on board and want to make sure your onboarding experience gets back on track.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially when your fibre service is not yet working, and you’ve already spent 45 minutes trying to reach support. Having difficulty getting through while also being concerned about being billed before you’re able to use the service makes this even more frustrating.We’ve arranged an Onboarding Support callback for you. Our Technical Team will review your account and connection setup and get in touch to work through what is needed to get you connected as soon as possible.We appreciate you highlighting the difference you experienced during the fibre installation process, as well as the difficulties you’ve had trying to reach us. We’ve taken this feedback on board and want to make sure your onboarding experience gets back on track.
Kind regards,
The Mweb Team
Best regards,
JJ
Juanet J's updateReviewer Update
03 Sept 2026, 17:41I got the call …. The agent held het promise to phone close to 17:00 - gave me instructions and said she will call back - nothing happend - Im still waiting - Im still not sorted or 1 step closer - how far must a consumer go to find really good service or support
Mweb also does not give any support after 17:00 which is when most people are at home - how?? For fibre issues
Mweb also does not give any support after 17:00 which is when most people are at home - how?? For fibre issues
JJ
Juanet J's update03 Sept 2026, 17:41
Reviewer Update
I got the call …. The agent held het promise to phone close to 17:00 - gave me instructions and said she will call back - nothing happend - Im still waiting - Im still not sorted or 1 step closer - how far must a consumer go to find really good service or support
Mweb also does not give any support after 17:00 which is when most people are at home - how?? For fibre issues
Mweb also does not give any support after 17:00 which is when most people are at home - how?? For fibre issues
Mweb's replyOfficial
04 Sept 2026, 09:38Hi Juanet,We understand your frustration, especially after receiving the callback and being told that you would be contacted again, only to still be waiting without your service being resolved.We’ve submitted a follow-up with our Onboarding Support Team to check the progress of your matter and request further assistance with getting your fibre service up and running.We appreciate your patience while we work to get this resolved.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply04 Sept 2026, 09:38
Official
Hi Juanet,We understand your frustration, especially after receiving the callback and being told that you would be contacted again, only to still be waiting without your service being resolved.We’ve submitted a follow-up with our Onboarding Support Team to check the progress of your matter and request further assistance with getting your fibre service up and running.We appreciate your patience while we work to get this resolved.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
JJ
Juanet J's updateReviewer Update
10 Sept 2026, 19:17Good day, I am still not sorted and active on fibre …. Followed steps 1, 2 and 3 to reconfigure. I will not pay a full months subscription.
I want a follow up call from a senior manager - all the agents were helpfull but no success yet.
Very annoed that no one can log into you PC - only live chat - YOUR TECHS MUST FIX the configuration - not a 58 yr old client.
I want a follow up call from a senior manager - all the agents were helpfull but no success yet.
Very annoed that no one can log into you PC - only live chat - YOUR TECHS MUST FIX the configuration - not a 58 yr old client.
JJ
Juanet J's update10 Sept 2026, 19:17
Reviewer Update
Good day, I am still not sorted and active on fibre …. Followed steps 1, 2 and 3 to reconfigure. I will not pay a full months subscription.
I want a follow up call from a senior manager - all the agents were helpfull but no success yet.
Very annoed that no one can log into you PC - only live chat - YOUR TECHS MUST FIX the configuration - not a 58 yr old client.
I want a follow up call from a senior manager - all the agents were helpfull but no success yet.
Very annoed that no one can log into you PC - only live chat - YOUR TECHS MUST FIX the configuration - not a 58 yr old client.
Mweb's replyOfficial
11 Sept 2026, 09:18Hi Juanet,
We understand how frustrating it must be to have worked through the troubleshooting and reconfiguration steps and still not have a working fibre connection. We can appreciate that after multiple attempts, you're looking for hands-on assistance and clear communication regarding the next steps. To help move this forward, we've reached out to the team handling your activation and onboarding journey and requested that they make direct contact with you to provide further assistance. They will review the status of the service, the setup completed so far, and determine what additional intervention may be required to get you connected.
Kind regards,
Mweb Team
We understand how frustrating it must be to have worked through the troubleshooting and reconfiguration steps and still not have a working fibre connection. We can appreciate that after multiple attempts, you're looking for hands-on assistance and clear communication regarding the next steps. To help move this forward, we've reached out to the team handling your activation and onboarding journey and requested that they make direct contact with you to provide further assistance. They will review the status of the service, the setup completed so far, and determine what additional intervention may be required to get you connected.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Sept 2026, 09:18
Official
Hi Juanet,
We understand how frustrating it must be to have worked through the troubleshooting and reconfiguration steps and still not have a working fibre connection. We can appreciate that after multiple attempts, you're looking for hands-on assistance and clear communication regarding the next steps. To help move this forward, we've reached out to the team handling your activation and onboarding journey and requested that they make direct contact with you to provide further assistance. They will review the status of the service, the setup completed so far, and determine what additional intervention may be required to get you connected.
Kind regards,
Mweb Team
We understand how frustrating it must be to have worked through the troubleshooting and reconfiguration steps and still not have a working fibre connection. We can appreciate that after multiple attempts, you're looking for hands-on assistance and clear communication regarding the next steps. To help move this forward, we've reached out to the team handling your activation and onboarding journey and requested that they make direct contact with you to provide further assistance. They will review the status of the service, the setup completed so far, and determine what additional intervention may be required to get you connected.
Kind regards,
Mweb Team
Best regards,
JJ
Juanet J's updateReviewer Update
13 Sept 2026, 15:40Back again …. Manager called andnpromised an call back from a support agent either Friday 18:30 or Saturday 08:00 - still waiting for the call!! I reached out only to learn the outboarding team is not available - yet the operating hours is 08:00 - 13:00.
Apon checking “my products” on the Mweb App - I see that my product is scheduled for cancellation or has already been cancelled - how is this possible when Im struggling to get it activated?
I want to cancel with Mweb - will sign up with another ISP - nothing been done to get me up and running - If I din’t reach out, they won’t follow up or not Support Techs will come out to assist and fix the problem.
I’m done and will not pay the installation costs because its not my fault!!!!!!!!
I want to cancel
Apon checking “my products” on the Mweb App - I see that my product is scheduled for cancellation or has already been cancelled - how is this possible when Im struggling to get it activated?
I want to cancel with Mweb - will sign up with another ISP - nothing been done to get me up and running - If I din’t reach out, they won’t follow up or not Support Techs will come out to assist and fix the problem.
I’m done and will not pay the installation costs because its not my fault!!!!!!!!
I want to cancel
JJ
Juanet J's update13 Sept 2026, 15:40
Reviewer Update
Back again …. Manager called andnpromised an call back from a support agent either Friday 18:30 or Saturday 08:00 - still waiting for the call!! I reached out only to learn the outboarding team is not available - yet the operating hours is 08:00 - 13:00.
Apon checking “my products” on the Mweb App - I see that my product is scheduled for cancellation or has already been cancelled - how is this possible when Im struggling to get it activated?
I want to cancel with Mweb - will sign up with another ISP - nothing been done to get me up and running - If I din’t reach out, they won’t follow up or not Support Techs will come out to assist and fix the problem.
I’m done and will not pay the installation costs because its not my fault!!!!!!!!
I want to cancel
Apon checking “my products” on the Mweb App - I see that my product is scheduled for cancellation or has already been cancelled - how is this possible when Im struggling to get it activated?
I want to cancel with Mweb - will sign up with another ISP - nothing been done to get me up and running - If I din’t reach out, they won’t follow up or not Support Techs will come out to assist and fix the problem.
I’m done and will not pay the installation costs because its not my fault!!!!!!!!
I want to cancel
Mweb's replyOfficial
14 Sept 2026, 11:45Hi Juanet,We understand your frustration, particularly after waiting for the promised callback and still being unable to get your service activated. We also acknowledge your concerns regarding the cancellation status showing on the Mweb App and the lack of progress with getting you connected.Your concerns have been logged with the relevant team for review and further assistance, including the activation and cancellation status reflected on your account.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 11:45
Official
Hi Juanet,We understand your frustration, particularly after waiting for the promised callback and still being unable to get your service activated. We also acknowledge your concerns regarding the cancellation status showing on the Mweb App and the lack of progress with getting you connected.Your concerns have been logged with the relevant team for review and further assistance, including the activation and cancellation status reflected on your account.Kind regards,
The Mweb Team
The Mweb Team
Best regards,