Mweb bad services

Good day, I'd like to report Mweb and their bad services.

Okay I'm pretty ****ed off now with you guys as Mweb, I called you today again after getting an sms to advise that you will list me on the bureau if I make no payment.

I got my connection towards the end of june, right 1st month was okay which was July but towards the end of July I had intermittent internet issues, tried getting hold of Mweb but as usual I run out of airtime all the time while waiting to speak to someone and they never call back!

As a desperation, I then took out the sin card from the LTE router and insert it into my mobile phone, had to reset the network settings and then insert it into the LTE router again and then I got service... My service has been dead since 14th August, I logged a query online and got no response.

The agent tells me today that they responded on the 17th August which I did not see because I kept on checking online if there was any updated regarding my query. I then proceeded to ask her how does she know if a customer gets that update, do they not try to contact the customer in other ways like via email, telephone??? She says they rep**** but no IT person called me to assist... She then said that because I put the Sim into another device, they locked my network but way before this I had no internet! And they kept deducting and yes I reversed the payments because why the hell should I pay for something that I am not benefiting from???

I think it's time to take. Mweb further with the ombudsman because I refuse to have my name listed for their INCOMPETENCE!!!!! I'VE HAD IT WITHYOU GUYS NOW AND YOUR PATHETIC SERVICE!