MWEB - bad service provider

Pathetic service, Internet down logged ticket @ 16:19 30 May with Mweb - 5 days later 4 tickets logged every time ticket closed not resolved.. called Metro fibre myself got both MWEB and Metrofibre on the line me the customer listening how two consultants arguing who must fix the problem, MWEB being my service provider only good to log tickets, cannot talk or referred to a supervisor. no feedback nothing definitely cancelling my contract.