MWEB - BAD SERVICE FROM SERVICE AGENTS - CHANGING CONTRACTS WITHOUT MY CONSENT-INCREASE MY MONTHLY PAYMENTS

I'm so disgusted by MWEB agents and their service I regret why I took out a contract with this service provider. I am on a call with their billing agents who then asks me to hold on for 1 second that was the end of the call I kept on holding on the line for 28 minutes, The call was then answered by the retentions specialits Ms. Brenda Ngethe I thought things would get better she was the worst I spent 60 minutes between holding on the line and listening to Brenda confusing me even more she is impatient and unprofessional worst of them all she disconnected the call when i asked about the original line i signed for - Im sure she acted in this manner because she knew i would want to downgrade my line she then left me with an egg on my face - Still now i dont know why my monthly subscription was increased and my line increased without my knowledge i regret leaving my previous service provider and joining mweb. I need answers from you guys and all the sales recording when i took out this contract.