Mweb Bad Service

We pay Mweb close to R800 pm for the fibre however the network is always problematic when it is cold or raining. They have clients on WhatsApp yet fail to update them, during outage situations. My internet disconnected at 09:58 and immediately logged a case since 09:59 and now is 12:21 Im still online with them. Saying they can only help me if I concern or acknowledge a call out fee up to R1750. After paying for the internet. This is madness. I want my refund. I will definitely find alternatives.