Mweb bad service

trying to call Mweb is a problem. i needed to check on my Fibre connection and held for more than 18 minutes without speaking to someone. Finally, after calling for numerous days I finally spoke to someone only to find out that my residential address was captured wrong on their system. they claim to have called me about this. Eventually my fibre was installed and the router was diverted to Cape Town. i received delivery on Monday the 13th of February. I tried calling Mweb to activate my service on Monday and held for 35 minutes. i could not hold anymore as my airtime ran out. Surely a big company like Mweb should have a service where if you hold for too long, they will call you back. After all, they want your business. i sent they a mail on Tuesday, as i was not going to call and hold for 35 minutes again, only to be informed that my mail would be answered within 24 to 48 hours. What nonsense is that? In this day and age where businesses are closing their door, can you still turn away clients? why would you let a client wait to use your paid-for service? I'm truly sorry I went with Mweb when there were other services I could have used.