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Pierre M
1 reviews | Active since Jan 2025
01 Mar 2026, 20:00
Mweb - BAD Service Delivery
Im a return client to MWEB to find very disipointing customer service and service delivery. I have app**** for a 2nd fiber line to be installed on a property that im renting at that has a main house with the 1st fiber line. All that MWEB is telling me is that the order is delayed and that they are escellating the matter. I have talked to 5 different staff and sent through the documentation needed and was told 24 to 48 hours then it will be resolved. Its now almost a month later. How in the world can you not understand that one property has a main house and a granny flat and that both wants fiber internet. You guys are very Exhausting ! Even trying to get with a manager takes 48 to 72 hours ! Whatever ! And i paid my full deposit a month ago already !
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
02 Mar 2026, 10:57Hi Pierre, we completely understand your frustration and the inconvenience this delay has caused. Having both the main house and granny flat connected should be straightforward, and it’s understandable that repeated follow-ups and extended timelines are exhausting. Your second line request has now been escalated to the Fibre Network Operator. They are actively reviewing the order to ensure it is processed correctly and installed as soon as possible. While the previous 24–48 hour timelines were not met, this escalation ensures your request is receiving the proper attention it deserves. We are committed to resolving this promptly and will keep you updated as soon as feedback is received. Thank you for your patience and for bringing this matter to our attention, we’re focused on delivering the service you expect. U^
Mweb's reply02 Mar 2026, 10:57
Official
Hi Pierre, we completely understand your frustration and the inconvenience this delay has caused. Having both the main house and granny flat connected should be straightforward, and it’s understandable that repeated follow-ups and extended timelines are exhausting. Your second line request has now been escalated to the Fibre Network Operator. They are actively reviewing the order to ensure it is processed correctly and installed as soon as possible. While the previous 24–48 hour timelines were not met, this escalation ensures your request is receiving the proper attention it deserves. We are committed to resolving this promptly and will keep you updated as soon as feedback is received. Thank you for your patience and for bringing this matter to our attention, we’re focused on delivering the service you expect. U^
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Pierre M's updateReviewer Update
04 Mar 2026, 10:18I am still to get any assistance whats so ever to this matter. Sending me the same message that my application has been delayed due to an active line the very next day is not making anything easier though. Should i request a refund and look for a ISP that actualy wants to take my business or are you willing to assist me? Im done following up with you MWEB.
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Pierre M's update04 Mar 2026, 10:18
Reviewer Update
I am still to get any assistance whats so ever to this matter. Sending me the same message that my application has been delayed due to an active line the very next day is not making anything easier though. Should i request a refund and look for a ISP that actualy wants to take my business or are you willing to assist me? Im done following up with you MWEB.
Mweb's replyOfficial
04 Mar 2026, 12:22Hi Pierre,
Thank you for reaching out. We completely understand how frustrating this delay has been. Waiting for your connection to be activated while receiving repetitive updates can be incredibly frustrating.
We’ve reached out to the relevant team to follow up and requested they provide you with additional feedback on what is causing the delay on the fibre network operator’s side.
We genuinely want to assist you and ensure your experience with Mweb reflects the high standard of service we aim to deliver.
Thank you for your patience and for giving us the opportunity to make this right. T^
Thank you for reaching out. We completely understand how frustrating this delay has been. Waiting for your connection to be activated while receiving repetitive updates can be incredibly frustrating.
We’ve reached out to the relevant team to follow up and requested they provide you with additional feedback on what is causing the delay on the fibre network operator’s side.
We genuinely want to assist you and ensure your experience with Mweb reflects the high standard of service we aim to deliver.
Thank you for your patience and for giving us the opportunity to make this right. T^
Mweb's reply04 Mar 2026, 12:22
Official
Hi Pierre,
Thank you for reaching out. We completely understand how frustrating this delay has been. Waiting for your connection to be activated while receiving repetitive updates can be incredibly frustrating.
We’ve reached out to the relevant team to follow up and requested they provide you with additional feedback on what is causing the delay on the fibre network operator’s side.
We genuinely want to assist you and ensure your experience with Mweb reflects the high standard of service we aim to deliver.
Thank you for your patience and for giving us the opportunity to make this right. T^
Thank you for reaching out. We completely understand how frustrating this delay has been. Waiting for your connection to be activated while receiving repetitive updates can be incredibly frustrating.
We’ve reached out to the relevant team to follow up and requested they provide you with additional feedback on what is causing the delay on the fibre network operator’s side.
We genuinely want to assist you and ensure your experience with Mweb reflects the high standard of service we aim to deliver.
Thank you for your patience and for giving us the opportunity to make this right. T^
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Pierre M's updateReviewer Update
05 Mar 2026, 18:46Still no change to the matter. Please advise what you are actually doing on your side get this matter resolved apart from just "escalating" it? . As you mentioned, its a straight forward instillation, there is millions of houses with the exact same set up. Are you struggling with the application for instillation? Should i request a refund and try another ISP or will you be ok to continue? Please advise so that i can make the necesary arrangements.
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Pierre M's update05 Mar 2026, 18:46
Reviewer Update
Still no change to the matter. Please advise what you are actually doing on your side get this matter resolved apart from just "escalating" it? . As you mentioned, its a straight forward instillation, there is millions of houses with the exact same set up. Are you struggling with the application for instillation? Should i request a refund and try another ISP or will you be ok to continue? Please advise so that i can make the necesary arrangements.
Mweb's replyOfficial
06 Mar 2026, 08:43Hi Pierre, we’ve submitted a follow-up to the team to coordinate with the fibre network provider regarding your second line request. They will reach out to you directly to assist with the installation. We understand your frustration and completely appreciate how important a timely setup is. At the moment, our team is actively following up with the provider to ensure your installation is completed as quickly as possible. Your experience is important to us, and we want to resolve this fully for you. U^
Mweb's reply06 Mar 2026, 08:43
Official
Hi Pierre, we’ve submitted a follow-up to the team to coordinate with the fibre network provider regarding your second line request. They will reach out to you directly to assist with the installation. We understand your frustration and completely appreciate how important a timely setup is. At the moment, our team is actively following up with the provider to ensure your installation is completed as quickly as possible. Your experience is important to us, and we want to resolve this fully for you. U^
Mweb's replyOfficial
06 Mar 2026, 08:49Morning Pierre. We see that our teams are actively working with Link Layer to get the installation details and will update you the moment we have all the information. R^
Mweb's reply06 Mar 2026, 08:49
Official
Morning Pierre. We see that our teams are actively working with Link Layer to get the installation details and will update you the moment we have all the information. R^
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Pierre M's updateReviewer Update
06 Mar 2026, 11:07Morning. Noted. Thank you very much.
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Pierre M's update06 Mar 2026, 11:07
Reviewer Update
Morning. Noted. Thank you very much.
Mweb's replyOfficial
06 Mar 2026, 11:10Morning Pierre. We see that our teams are actively working with Link Layer to get the installation details and will update you the moment we have all the information. R^
Mweb's reply06 Mar 2026, 11:10
Official
Morning Pierre. We see that our teams are actively working with Link Layer to get the installation details and will update you the moment we have all the information. R^
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Pierre M's updateReviewer Update
09 Mar 2026, 14:07Still nothing ! I dont want your internet anymore thank you. I will make contact today to cancel and request a refund. USELESS BUNCH !
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Pierre M's update09 Mar 2026, 14:07
Reviewer Update
Still nothing ! I dont want your internet anymore thank you. I will make contact today to cancel and request a refund. USELESS BUNCH !
Mweb's replyOfficial
09 Mar 2026, 14:11Hi Pierre, we can understand how frustrating this situation has been, especially after waiting for assistance and not receiving the outcome you expected. That experience would be disappointing for anyone. Before you proceed with cancelling, we would really appreciate the opportunity to review your case once more and see how we can help resolve the issue for you. Our team can take another look at the matter and work toward getting the service running as it should. If you're willing to give us that opportunity, please let us know and we will ensure the right team reviews your case as a priority. U^
Mweb's reply09 Mar 2026, 14:11
Official
Hi Pierre, we can understand how frustrating this situation has been, especially after waiting for assistance and not receiving the outcome you expected. That experience would be disappointing for anyone. Before you proceed with cancelling, we would really appreciate the opportunity to review your case once more and see how we can help resolve the issue for you. Our team can take another look at the matter and work toward getting the service running as it should. If you're willing to give us that opportunity, please let us know and we will ensure the right team reviews your case as a priority. U^