1 reviews | Active since Jan 2012
Mweb bad service bad information
<p>Tonight i spent over 10mins waiting as 1st in the line on my cellphone call to Mweb technical to try to find out why I cannot download my emails. This cost me approximately R15 airtime and i still could not get through to technical. This is not the first time that I have wasted my time and money and frustration on what is evidently a poor service company</p> <p>Last month mweb billed me R700 more than my contract fee for going over my data limit?? When I asked for proof of this overusage they told me i had to register with MTN and monitor my usage thru Mtn. To regiter with Mtn is a mission and involves taking the sim out of your mtn stick and putting it in your cell phone to get a pin etc and then back into the stick etc - they have to be joking!!there BUT on the 3G stick window which comes up on the screen when you use the stick you can clearly see how much data you have left. Mweb say that this is inaccurate??? A total f**** coulpled with poor service and quesstionable fees = usless company - stay away if you can</p>
Good day jagalas
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you. To take away the cost when contacting us you were assisted with signing up with MWEB Talk a free service.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Good day jagalas
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you. To take away the cost when contacting us you were assisted with signing up with MWEB Talk a free service.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
