VM
Vuyelwa M
1 reviews | Active since Sept 2026
10 Sept 2026, 17:40
MWEB BAD service
Horrible service from Mweb, after the sale, their team never answers calls especially the support team. My router has been delivered and it’s 3 weeks now but still no WiFi! What an inconvenience, would never recommend them to anyone!
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Mweb's replyOfficial
11 Sept 2026, 08:27Hello Vuyelwa,
s. We understand how disappointing it must be to have received your router and still be waiting for your service to be activated three weeks later. Your sign-up journey should be a smooth and exciting experience, and we can appreciate the frustration of not having the connectivity you were expecting. We've reached out to the team handling your order and requested an urgent follow-up on the activation. The team has been asked to review the current status of the order and provide an update on the outstanding requirements and next steps needed to get you connected.Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from Mweb.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
s. We understand how disappointing it must be to have received your router and still be waiting for your service to be activated three weeks later. Your sign-up journey should be a smooth and exciting experience, and we can appreciate the frustration of not having the connectivity you were expecting. We've reached out to the team handling your order and requested an urgent follow-up on the activation. The team has been asked to review the current status of the order and provide an update on the outstanding requirements and next steps needed to get you connected.Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from Mweb.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 08:27
Official
Hello Vuyelwa,
s. We understand how disappointing it must be to have received your router and still be waiting for your service to be activated three weeks later. Your sign-up journey should be a smooth and exciting experience, and we can appreciate the frustration of not having the connectivity you were expecting. We've reached out to the team handling your order and requested an urgent follow-up on the activation. The team has been asked to review the current status of the order and provide an update on the outstanding requirements and next steps needed to get you connected.Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from Mweb.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
s. We understand how disappointing it must be to have received your router and still be waiting for your service to be activated three weeks later. Your sign-up journey should be a smooth and exciting experience, and we can appreciate the frustration of not having the connectivity you were expecting. We've reached out to the team handling your order and requested an urgent follow-up on the activation. The team has been asked to review the current status of the order and provide an update on the outstanding requirements and next steps needed to get you connected.Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to providing the level of service and support our customers expect from Mweb.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team