Mweb bad service and no feedback

Good day,

I am extremely disappointed in the services that I have been receiving from Mweb/Vumatel. I've app**** for an internet fibre line on 03/02/2025. The initial completion date was around 10/02/2025. It then changed t o26/02/2025.

Vumatel completed the installation and said they would be back the very same day to activate the internet (26/02/2025), to date, being 04/03/2025 and they have not been back. I have been going back and forth with both Mweb and Vumatel and they make empty promises to call me back with an update and they never do.

My Vumatel order no. is OVC***. My Vumatel case no. is ***8. Waiting for over a month for internet is really not acceptable - at this point I do not know who to speak to. Consultants (both Vumatel & Mweb) have been saying that they have escalated the matter to management and I have not heard from any manager. Please help!!

Regards, Dianne Reddy