GA
Gerrit A
1 reviews | Active since May 2026
30 May 2026, 04:45
Mweb bad service and experience.
When I do application,that was quick,in 14 days no internet at all.I phone in,75 in the row,wait 40 min.I respond on the Mweb app, several times,no response.I send an email to complains, I received an refno,they will contact me between 24 - 48 hours.I still wait for them.Full debit on my bankaccount this morning with out discuse the matter.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
01 Jun 2026, 08:48Hi Gerrit,
We understand how frustrating this has been, especially after applying for fibre and then being left without service for an extended period, while also struggling to get through to support. This is not the experience we aim to provide, and it’s clear this situation has been very disruptive.
We have reached out to the Finance Team and requested that they make direct contact with you to address the billing on your account, including the recent debit and the concerns you’ve raised. They will review the matter in detail and provide clarity on the charges and any necessary adjustments.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
We understand how frustrating this has been, especially after applying for fibre and then being left without service for an extended period, while also struggling to get through to support. This is not the experience we aim to provide, and it’s clear this situation has been very disruptive.
We have reached out to the Finance Team and requested that they make direct contact with you to address the billing on your account, including the recent debit and the concerns you’ve raised. They will review the matter in detail and provide clarity on the charges and any necessary adjustments.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Jun 2026, 08:48
Official
Hi Gerrit,
We understand how frustrating this has been, especially after applying for fibre and then being left without service for an extended period, while also struggling to get through to support. This is not the experience we aim to provide, and it’s clear this situation has been very disruptive.
We have reached out to the Finance Team and requested that they make direct contact with you to address the billing on your account, including the recent debit and the concerns you’ve raised. They will review the matter in detail and provide clarity on the charges and any necessary adjustments.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
We understand how frustrating this has been, especially after applying for fibre and then being left without service for an extended period, while also struggling to get through to support. This is not the experience we aim to provide, and it’s clear this situation has been very disruptive.
We have reached out to the Finance Team and requested that they make direct contact with you to address the billing on your account, including the recent debit and the concerns you’ve raised. They will review the matter in detail and provide clarity on the charges and any necessary adjustments.
If you need any further assistance, you’re welcome to engage with us again via Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Best regards,
GA
Gerrit A's updateReviewer Update
01 Jun 2026, 09:20Hi,
It is very nice to hear from you now,via Hellopeter.
All my previous emails to complaints was unanswerd.
I have already a other service provider ,but if anybody can contact me,will be helpfull.
Regards
GERRIT AGENBAG
It is very nice to hear from you now,via Hellopeter.
All my previous emails to complaints was unanswerd.
I have already a other service provider ,but if anybody can contact me,will be helpfull.
Regards
GERRIT AGENBAG
GA
Gerrit A's update01 Jun 2026, 09:20
Reviewer Update
Hi,
It is very nice to hear from you now,via Hellopeter.
All my previous emails to complaints was unanswerd.
I have already a other service provider ,but if anybody can contact me,will be helpfull.
Regards
GERRIT AGENBAG
It is very nice to hear from you now,via Hellopeter.
All my previous emails to complaints was unanswerd.
I have already a other service provider ,but if anybody can contact me,will be helpfull.
Regards
GERRIT AGENBAG
Mweb's replyOfficial
01 Jun 2026, 16:35Hi Gerrit,
Thank you for your response and for engaging with us here. It’s understandable how frustrating it must have been not to receive replies to your previous emails, especially when you were trying to get clarity on your account and services. This is not the experience we aim to provide.
Please be assured that the matter remains with the Finance Team, and they are actively engaged in reviewing your account and the concerns you’ve raised. A request has been made for them to make direct contact with you as a priority so that everything can be addressed clearly and properly.
Kind regards,
Mweb Team
Thank you for your response and for engaging with us here. It’s understandable how frustrating it must have been not to receive replies to your previous emails, especially when you were trying to get clarity on your account and services. This is not the experience we aim to provide.
Please be assured that the matter remains with the Finance Team, and they are actively engaged in reviewing your account and the concerns you’ve raised. A request has been made for them to make direct contact with you as a priority so that everything can be addressed clearly and properly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Jun 2026, 16:35
Official
Hi Gerrit,
Thank you for your response and for engaging with us here. It’s understandable how frustrating it must have been not to receive replies to your previous emails, especially when you were trying to get clarity on your account and services. This is not the experience we aim to provide.
Please be assured that the matter remains with the Finance Team, and they are actively engaged in reviewing your account and the concerns you’ve raised. A request has been made for them to make direct contact with you as a priority so that everything can be addressed clearly and properly.
Kind regards,
Mweb Team
Thank you for your response and for engaging with us here. It’s understandable how frustrating it must have been not to receive replies to your previous emails, especially when you were trying to get clarity on your account and services. This is not the experience we aim to provide.
Please be assured that the matter remains with the Finance Team, and they are actively engaged in reviewing your account and the concerns you’ve raised. A request has been made for them to make direct contact with you as a priority so that everything can be addressed clearly and properly.
Kind regards,
Mweb Team
Best regards,