Mweb bad service

I have been trying for three days now to access my website with Mweb, to no avail. To make things worse, they cannot be reached by phone either. On dialing their helpline, you are told the call is being recorded, then to punch in what service you want, by numbers - which you follow until you get to "identify yourself with your phone or ID number. Once you entered that the number is repeated, and you are asked to enter 1 to confirm. Well, after about 6 calls entering the 1, the result was the same: silence and then a voice says "you have not identified yourself", and the process starts all over again. That we are in the middle of a pandemic I can understand, but after 2 e-mails, and even having been given a reference number MWB***5, I still don't have a response. AT THE VERY LEAST receiving such a complaint (and I'm sure I'm not the only one), Mweb can check their recording to avoid this utter irritation and waste of precious airtime.