1 reviews | Active since Jan 2026
Mweb bad service
I have canceled in January 2026 already. I've tried to cancel through call center 3x and every time when they hear me wanna cancel they hang up. I have even posted my cancelation letter on Facebook chat and days go by because they have a backlog. They either ask me if I've been helped and then I have to start all over again explaining or they say there retention department will contact me. The last communication is that there department does not get hold of me but my number is the same number than on their system. This is month 4 that they are deducting money since I've given a months notice. I am going to complain with the relevant authorities. Please everyone, please think twice before choosing MWEB. Go read all the complaints. They making it hell if you looking for service.
We completely understand how extremely frustrating this has been. Being repeatedly charged despite multiple cancellation attempts, long wait times, and back-and-forth communication is unacceptable, and we recognise the impact this has had on your time and trust. Please share your account holder ID number via private message so we can locate your profile and assist with the cancellation directly. Our team will ensure this is reviewed and resolved as soon as possible, and any incorrect charges are addressed immediately.
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Kind regards,
The Mweb Team
We completely understand how extremely frustrating this has been. Being repeatedly charged despite multiple cancellation attempts, long wait times, and back-and-forth communication is unacceptable, and we recognise the impact this has had on your time and trust. Please share your account holder ID number via private message so we can locate your profile and assist with the cancellation directly. Our team will ensure this is reviewed and resolved as soon as possible, and any incorrect charges are addressed immediately.
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Kind regards,
The Mweb Team