Mweb Bad Service

Goodday

My A/C number is ***2 Felicity Mrazek *** 2 Wylie Rd, Fynnlands, Bluff, 4052, South Africa.

I app**** for a new line for my flat as I am renting out the flat which is on my property. The flat is far from my existing Router and box , Reason I told them its a New Line. They sent me a Router and told me to plug it into my existing box, I contacted them and told them it can't be done NEED A NEW LINE. I was told it has been escalated and technician will come out. This carried on the same story everytime I phoned. I spoke to Ntando on the 24th and she assured me they will not deduct a double installment as line has not been installed yet. I told her if its not installed by end of December my tenant is getting her own service provider. I phoned on 2nd January and spoke to Kabelo who put through the cancelation on the 3rd of January I spoke to Jason as mweb debited my account with R1957.06 My installment is R724.00 They also deducted R249.00 on the 1st of December 2025. Mweb owes me R 1482.06 which Jason said they would pass a credit to my account. On the 6th January 2026 you have the cheek to tell me my account is in arrears due to early contract termination. You people never installed the line so WHAT CONTRACT YOU TAKING ABOUT. The Router is sealed in the box as it was sent you can make arrangements to pick it up.

I am sitting on the phone for 1 hour 16minutes and I'm first online? Your service stinks. I am handing this over to my attorneys and you will be liable for all costs.

Felicity Mrazek I wont give them any stars

felicity mrazek