MWEB BAD SERVICE

To whom it may concern: i sent mweb a email back in January 2019 to cancel my internet subscription due to my work contract that's coming to an end at the end of February 2019. They have not done so and continued debiting my account until such a point where the debit orders returned unpaid. I sent another followup email and even called them to ask what is going on and explained everything again. The call centre agent gave me another email address to send my compliant to and i heard nothing from them after i sent all my previous correspondences to that email address they provided. Today, i get a email that i was handed over to the credit bureau for non payment. What angers me on top of that is the fact that i always paid manually month to month due to my contract work situation that can change anytime and all of sudden they start debiting me without me giving them concent to do so. My credit score has been affected as a result and it might affect my chances to landing another job as my field of expertise is within the Finance industry. I will pursue legal action as my chances of landing a job has just been dented and mweb is responsible for that. I requested the same courtesy from DSTV and they acted swiftly to accommodate my situatuon so thank you Dstv. I will be in contact with Mweb via the ombudsmen or attorney soon.