CW
Christo W
1 reviews | Active since Aug 2018
13 Aug 2018, 12:11
MWEB BAD Service
I've been with the ISP MWEB for some time now where at the moment they do and cannot seem to resolve my issue with my outgoing mails not received by one of my clients. My client also sending me mails and i cannot receive on incoming mails.
This issue is only experienced with one of my clients. MWEB bl-aim's Telkom and Telkom bl-aims MWEB and nothing gets resolved. At the moment i'm having a fixed line ADSL working through the Telkom Network & my ISP domain registered @ MWEB.
MWEB cannot provide me with an Universal SMTP & reading through forums on the internet. It seems i'm not getting any joy nowhere.
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Mweb's replyOfficial
13 Aug 2018, 15:41Good day
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
Once they have concluded their investigation into what transpired they will be in touch with you to provide you with feedback.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply13 Aug 2018, 15:41
Official
Good day
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
Once they have concluded their investigation into what transpired they will be in touch with you to provide you with feedback.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,