JS
Jacolien S
1 reviews | Active since May 2018
02 May 2018, 09:12
Mweb bad service
Mweb service suck!! Recieved our router for Rain network 13 April. Still not working and Mweb is not helping us. Very quick to sell you the product but we don't get any help if it is not working. Phoned the technical people every day but they don't solve the rpoblem. Nobody is coming back to us with a solution. I want to cancel and return your router Mweb!!!!!
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Mweb's replyOfficial
02 May 2018, 14:56Good afternoon Jacolien
Thank you for taking the time to raise this matter with us.
We're really sorry to read of the experience and will surely be addressing this matter internally to look into what transpired.
You confirmed that you have since been in contact with us and arrangements were made to have the account cancelled and the device to be collected from you.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 May 2018, 14:56
Official
Good afternoon Jacolien
Thank you for taking the time to raise this matter with us.
We're really sorry to read of the experience and will surely be addressing this matter internally to look into what transpired.
You confirmed that you have since been in contact with us and arrangements were made to have the account cancelled and the device to be collected from you.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,