MWEB BAD SERVICE

My name is Leigh Abdoll. I’ve had Mweb home wifi services since February 2023. Everything was good, than suddenly it stopped 2 weeks ago. I called the customer service ***, they told me it was a glitch and that the technical team will call me. The technical team called me after 3days so for 3 days I’ve been without WiFi. They blamed the problem on the service provider MTN. I went to MTN stores and they blamed the problem on Mweb. I called again waisting R100 on airtime because the waiting period is very long, they informed they will send someone to me the next week Wednesday ( this past Wednesday) until now Sunday nobody came or called me . I called them on Friday to cancell my Mweb service because it’s a useless WiFi service and the customer service is very bad, waisting again another R100 on airtime, just to receive bad service. The lady told me I have a contract with Mweb for 2 yrs and if I cancell I have to pay. I told her I took the month to month pre paid package of R399 and there’s written no contract. I also informed her I’ve been without WiFi for almost 2 weeks and the technical support team only lies to me that they will solve my problem. She rep**** she can see on the system that nobody attended to my problem, and she will send a email again to the technical team ( obviously nothing happened). I told her the first email Mweb has send me was only of my statement and saying welcome nothing about contracts because I have no contract with them. And the R399 month to month package is a no contract package and I can send her the proof. Until now I’m without WiFi no help from Mweb and they trying to still take money from me by saying I’m on a 2 year contract but they never send the contract proof to my email. In this 2 weeks I’ve send them 3 emails and no reply on my emails aswell. MWEB HAS REALLY BAD SERVICE.