CH
Clinton H
1 reviews | Active since Sept 2012
24 Feb 2016, 22:00
MWEB - Bad service
My ADSL connection has been faulty since January 2016. I have local latency of 300-500MS which is ridiculous! I have logged numerous calls with MWeb as they manage my line. 2 months later and I still have the same issue.... ADSL line that you can't use for online gaming!!! Their technical support centre also never gets back to me and Telkom continues to resolve my calls without contacting me to verify. I logged yet another call with *** on the weekend. Today is Wednesday and I am still waiting for someone to contact me! Very unhappy customer!!!!
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Mweb's replyOfficial
25 Feb 2016, 14:13Hello rupman,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply25 Feb 2016, 14:13
Official
Hello rupman,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,