MWEB bad service

I recently has such bad service from MWEB. We were moving premises and I notified them of the move. When we were in the new house I tried to phone MWEB to get connected. I held on for 40 minutes before a technical consultant answered the phone, after going through all the verifications he then said he needs to put me through to connects which took another 40 minutes wait. After going through all the varifications again he ask to hold as he need to go and confirm something. I held on for 15 minutes and then he put my call back into the waiting list. I was on the phone for an hour with no results. I was so frustrated and decided to cancel my contract as I cannot work with companies that do not care about their paying clients.