EH
Edward H
1 reviews | Active since May 2023
04 May 2026, 19:00
Mweb bad people to deal with
Mweb is the worst people to deal with. I signed up with them. Only to find out the coverage in the area was really bad where I ended up giving the unit back. Now they list me an a mount of R1129. I ask that amount for what was it. They cant answer me as to for what was it. I didn't even use there unit for 5 minutes. I returned the unit immediately. They the worst people to deal with very bad customer service you wait for up to 30 to 45 minutes to speak to someone. Very bad people to deal with won't recommend anyone
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Mweb's replyOfficial
05 May 2026, 08:44Hi Edward,
We understand how frustrating this experience has been, especially after cancelling the service and feeling unclear about the charges raised, and we acknowledge your dissatisfaction with the waiting times and overall service.
We’ve reviewed your account and can confirm that you were in contact with our Finance Team yesterday. After verifying that the router was returned, your account was credited R1,650.00. The remaining balance of R881.67 is valid and consists of the following:
Delivery fee: R299.00
LTE subscription fee: R532.67 for the period 11/11/2024 to 30/11/2024
Debit order return fee: R50.00, (due to a bounced debit order in November 2024)
This brings the total outstanding amount to R881.67. We understand that this situation has been disappointing, and your feedback regarding the service experience and waiting times will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, please feel free to reach out to us via a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after cancelling the service and feeling unclear about the charges raised, and we acknowledge your dissatisfaction with the waiting times and overall service.
We’ve reviewed your account and can confirm that you were in contact with our Finance Team yesterday. After verifying that the router was returned, your account was credited R1,650.00. The remaining balance of R881.67 is valid and consists of the following:
Delivery fee: R299.00
LTE subscription fee: R532.67 for the period 11/11/2024 to 30/11/2024
Debit order return fee: R50.00, (due to a bounced debit order in November 2024)
This brings the total outstanding amount to R881.67. We understand that this situation has been disappointing, and your feedback regarding the service experience and waiting times will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, please feel free to reach out to us via a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 08:44
Official
Hi Edward,
We understand how frustrating this experience has been, especially after cancelling the service and feeling unclear about the charges raised, and we acknowledge your dissatisfaction with the waiting times and overall service.
We’ve reviewed your account and can confirm that you were in contact with our Finance Team yesterday. After verifying that the router was returned, your account was credited R1,650.00. The remaining balance of R881.67 is valid and consists of the following:
Delivery fee: R299.00
LTE subscription fee: R532.67 for the period 11/11/2024 to 30/11/2024
Debit order return fee: R50.00, (due to a bounced debit order in November 2024)
This brings the total outstanding amount to R881.67. We understand that this situation has been disappointing, and your feedback regarding the service experience and waiting times will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, please feel free to reach out to us via a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially after cancelling the service and feeling unclear about the charges raised, and we acknowledge your dissatisfaction with the waiting times and overall service.
We’ve reviewed your account and can confirm that you were in contact with our Finance Team yesterday. After verifying that the router was returned, your account was credited R1,650.00. The remaining balance of R881.67 is valid and consists of the following:
Delivery fee: R299.00
LTE subscription fee: R532.67 for the period 11/11/2024 to 30/11/2024
Debit order return fee: R50.00, (due to a bounced debit order in November 2024)
This brings the total outstanding amount to R881.67. We understand that this situation has been disappointing, and your feedback regarding the service experience and waiting times will be shared with our Service Quality Team for review and improvement.
If you require any further assistance, please feel free to reach out to us via a direct message on Hello Peter and we’ll gladly assist.
Kind regards,
Mweb Team