lK
les K
1 reviews | Active since Jul 2023
21 Apr 2026, 16:42
Mweb bad customer service
Their customer service is shocking. Each call is at least 20 minutes long before you get to speak with a human! And the automated voice tells you that you are first in the queue and then shortly after that, you are told the wait is at least 20 minutes. SHOCKING! DO BETTER
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Mweb's replyOfficial
21 Apr 2026, 16:56Hello les,
We understand your frustration with the long wait times and the automated updates not matching the actual delay before reaching an agent. Having to wait extended periods before speaking to someone, especially when urgent assistance is needed, can be very inconvenient and understandably disappointing.
Your feedback has been noted and will be shared with the relevant teams for review, as improving accessibility and response times is important to us.
If you would like us to assist further, you are welcome to send us a direct message on Hello Peter with your Mweb account details and a brief description of your query. Once received, we will ensure it is picked up and followed through accordingly so you are not required to repeat the process or wait in the queue again.
Kind regards,
Mweb Team
We understand your frustration with the long wait times and the automated updates not matching the actual delay before reaching an agent. Having to wait extended periods before speaking to someone, especially when urgent assistance is needed, can be very inconvenient and understandably disappointing.
Your feedback has been noted and will be shared with the relevant teams for review, as improving accessibility and response times is important to us.
If you would like us to assist further, you are welcome to send us a direct message on Hello Peter with your Mweb account details and a brief description of your query. Once received, we will ensure it is picked up and followed through accordingly so you are not required to repeat the process or wait in the queue again.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 16:56
Official
Hello les,
We understand your frustration with the long wait times and the automated updates not matching the actual delay before reaching an agent. Having to wait extended periods before speaking to someone, especially when urgent assistance is needed, can be very inconvenient and understandably disappointing.
Your feedback has been noted and will be shared with the relevant teams for review, as improving accessibility and response times is important to us.
If you would like us to assist further, you are welcome to send us a direct message on Hello Peter with your Mweb account details and a brief description of your query. Once received, we will ensure it is picked up and followed through accordingly so you are not required to repeat the process or wait in the queue again.
Kind regards,
Mweb Team
We understand your frustration with the long wait times and the automated updates not matching the actual delay before reaching an agent. Having to wait extended periods before speaking to someone, especially when urgent assistance is needed, can be very inconvenient and understandably disappointing.
Your feedback has been noted and will be shared with the relevant teams for review, as improving accessibility and response times is important to us.
If you would like us to assist further, you are welcome to send us a direct message on Hello Peter with your Mweb account details and a brief description of your query. Once received, we will ensure it is picked up and followed through accordingly so you are not required to repeat the process or wait in the queue again.
Kind regards,
Mweb Team