MWEB bad customer service

I am strugling with a bad internet connection. It is 5 days now. Initially no outage was indicated. I called and was on hold for 1 hour 20 minutes to get someone on the line. They then told me that there was and outage and that the recording and the site should have indicated that there is and outage. There was no indication. I logged a ticket online as well and no response. On day 3 I received a message that the problem has been resolved. It has NOT!!!! No response on my online query which the damb recording repeatedly told me to do on the hour and 20 minute hold. Still no response on day5. I work on this connection. I tried calling again but not hol**** for that long again! Pathetic really I have the svreenshot of my daily attempts to contact mweb with no response!!!!!