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Arcadie F

1 reviews | Active since Aug 2013

16 Mar 2026, 16:31

MWEB BAD CUSTOMER CARE

Very bad customer service. Please, Do not subscribe to any of MWEB services. All is good until you don't require a support. The customer support over the phone is pathetic. In my situation, all was good until I needed to increase the size of my business mail box. After spending around 7 hours on calls to customer support, MWEB "managed very professionally" to disconnect my mail box. Now, my company seating without email since Wednesday, 11 Mar 2026. We are loosing revenue and someone has to pay for such loss due to someone's incompetence. Even today, I am waiting already 2hours to get hold of anyone at MWEB, and what I hear is a an irritating music and "sweet apologies for long waiting" . MWEB, wake-up as apologies finishes when loos of income is at stake. DISCUSTING SERVICE!

0
Replies (3)
Mweb
Mweb's reply16 Mar 2026, 16:36
Official
Hi Arcadie, thank you for bringing this to our attention. We understand how critical email access is for your business and recognise the frustration and inconvenience caused by the disruption. Your situation has been escalated to our technical team for immediate review, and we are committed to resolving this issue as quickly as possible.Our technical team is actively investigating the problem with your business mailbox and will provide updates as soon as progress is made. If you have any additional details that could assist the team, please share them so we can expedite resolution.We understand this has been a highly frustrating experience and appreciate your patience while we work to restore your mailbox. The case has been flagged as urgent, and you will receive updates directly once the issue is resolved. Please stay available for any further information our team may need to restore your service efficiently.Kind regards,
Mweb Team

Best regards,

AF
Arcadie F's update16 Mar 2026, 19:58
Reviewer Update
Last MWEB Reference No: WMB ***5 
Mailbox: *** is not operational since 11 Mar 2026. The correct username and password was inserted but cannot sign-in.
Mweb
Mweb's reply17 Mar 2026, 08:30
Official
Hi Arcadie,  thank you for your message. We understand how disruptive it is when you’re unable to access your mailbox, especially when the correct login details have been used. Our technical team is currently working on the issue and investigating the cause. We’ll keep you updated on the progress and ensure this is resolved as quickly as possible. Kind regards,
Mweb Team 

Best regards,