CR
Carl R
1 reviews | Active since Jun 2026
04 Jun 2026, 17:20
Mweb bad communication service
A current Mweb client, ordered the DSTV stream days ago, every call you wait for ages, get the normal response, please hold and I transfer you. Call gets through to someone with no clue or get disconnected. Spent 2 solid days now on calls trying to get hold of someone. Their WhatsApp and chat lines are even worse. Terrible service, never experienced anything like this, you will get more right from your local post office.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
05 Jun 2026, 09:20Hi Carl,
We understand how frustrating it must be to spend so much time waiting for assistance, especially when you’re trying to follow up on an order like your DSTV stream request. When you reach out for help, the process should be smooth, responsive, and keep you informed every step of the way. This experience has not aligned with the level of service we aim to provide, particularly when it comes to order handling and support accessibility.
We have requested the team handling your DSTV order to urgently follow up on your query and provide you with direct email feedback, so you receive a clear update on the status and next steps without further delays.
We will continue to follow this up to ensure you receive the update and assistance you’ve been waiting for so your order can be progressed smoothly.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time waiting for assistance, especially when you’re trying to follow up on an order like your DSTV stream request. When you reach out for help, the process should be smooth, responsive, and keep you informed every step of the way. This experience has not aligned with the level of service we aim to provide, particularly when it comes to order handling and support accessibility.
We have requested the team handling your DSTV order to urgently follow up on your query and provide you with direct email feedback, so you receive a clear update on the status and next steps without further delays.
We will continue to follow this up to ensure you receive the update and assistance you’ve been waiting for so your order can be progressed smoothly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 09:20
Official
Hi Carl,
We understand how frustrating it must be to spend so much time waiting for assistance, especially when you’re trying to follow up on an order like your DSTV stream request. When you reach out for help, the process should be smooth, responsive, and keep you informed every step of the way. This experience has not aligned with the level of service we aim to provide, particularly when it comes to order handling and support accessibility.
We have requested the team handling your DSTV order to urgently follow up on your query and provide you with direct email feedback, so you receive a clear update on the status and next steps without further delays.
We will continue to follow this up to ensure you receive the update and assistance you’ve been waiting for so your order can be progressed smoothly.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time waiting for assistance, especially when you’re trying to follow up on an order like your DSTV stream request. When you reach out for help, the process should be smooth, responsive, and keep you informed every step of the way. This experience has not aligned with the level of service we aim to provide, particularly when it comes to order handling and support accessibility.
We have requested the team handling your DSTV order to urgently follow up on your query and provide you with direct email feedback, so you receive a clear update on the status and next steps without further delays.
We will continue to follow this up to ensure you receive the update and assistance you’ve been waiting for so your order can be progressed smoothly.
Kind regards,
Mweb Team
Best regards,
CR
Carl R's updateReviewer Update
05 Jun 2026, 09:37Thank you for your reply, however from early today been sitting with agents again in a fruitless excerise.
Will give Mweb the benefit of doubt in resolving this timeously, however looking at all the frustration from others as well, if not sorted very soon, I too will continue to post and advise the public against Mweb.
No paying client should receive service like this.
Will give Mweb the benefit of doubt in resolving this timeously, however looking at all the frustration from others as well, if not sorted very soon, I too will continue to post and advise the public against Mweb.
No paying client should receive service like this.
CR
Carl R's update05 Jun 2026, 09:37
Reviewer Update
Thank you for your reply, however from early today been sitting with agents again in a fruitless excerise.
Will give Mweb the benefit of doubt in resolving this timeously, however looking at all the frustration from others as well, if not sorted very soon, I too will continue to post and advise the public against Mweb.
No paying client should receive service like this.
Will give Mweb the benefit of doubt in resolving this timeously, however looking at all the frustration from others as well, if not sorted very soon, I too will continue to post and advise the public against Mweb.
No paying client should receive service like this.
Mweb's replyOfficial
05 Jun 2026, 14:38Hello Carl
The matter has been escalated with the aforementioned teams to follow up with our DSTV partners and provide further updates on the DSTV order activation status ASAP.
Kind regards,
The Mweb Team
The matter has been escalated with the aforementioned teams to follow up with our DSTV partners and provide further updates on the DSTV order activation status ASAP.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 14:38
Official
Hello Carl
The matter has been escalated with the aforementioned teams to follow up with our DSTV partners and provide further updates on the DSTV order activation status ASAP.
Kind regards,
The Mweb Team
The matter has been escalated with the aforementioned teams to follow up with our DSTV partners and provide further updates on the DSTV order activation status ASAP.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
05 Jun 2026, 14:39Hi Carl,
Thank you for your response and for your patience while this was being addressed. We understand how frustrating it must have been to keep following up without clear progress, especially when you’re waiting on your service to be activated.
We’re happy to confirm that there was a backend issue affecting your order, which was escalated to our engineers for investigation. This has now been resolved, and your DSTV order has been successfully activated.
We truly appreciate your patience while the team worked to resolve the fault.
Kind regards,
Mweb Team
Thank you for your response and for your patience while this was being addressed. We understand how frustrating it must have been to keep following up without clear progress, especially when you’re waiting on your service to be activated.
We’re happy to confirm that there was a backend issue affecting your order, which was escalated to our engineers for investigation. This has now been resolved, and your DSTV order has been successfully activated.
We truly appreciate your patience while the team worked to resolve the fault.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 14:39
Official
Hi Carl,
Thank you for your response and for your patience while this was being addressed. We understand how frustrating it must have been to keep following up without clear progress, especially when you’re waiting on your service to be activated.
We’re happy to confirm that there was a backend issue affecting your order, which was escalated to our engineers for investigation. This has now been resolved, and your DSTV order has been successfully activated.
We truly appreciate your patience while the team worked to resolve the fault.
Kind regards,
Mweb Team
Thank you for your response and for your patience while this was being addressed. We understand how frustrating it must have been to keep following up without clear progress, especially when you’re waiting on your service to be activated.
We’re happy to confirm that there was a backend issue affecting your order, which was escalated to our engineers for investigation. This has now been resolved, and your DSTV order has been successfully activated.
We truly appreciate your patience while the team worked to resolve the fault.
Kind regards,
Mweb Team
Best regards,