MWEB BAD BAD SERVICE

I don't even want to mark the ONE star because of the ABSOLUTELY terrible service I received - or shall I say DID NOT receive from MWEB. I advised them in the middle of September that I was relocating on the 29th September and wanted to change my internet from a ADSL line to fiber. I checked that there WAS in fact fiber at my new residence. Openserve wanted to make the connection there and then but I didn't have access to the new premises. After a month of waiting and MANY MANY phone calls and promises by MWEB I was told that Openserve could not locate my address. I made MANY MOREY phone calls to MWEB, lost income and it cost me lots of money for DATA when I eventually spoke a "Manager" who was going to call me back that VERY day! - I am still waiting for her to contact me, MWEB have also NOT cancelled my ADSL line at my old address so Telkom won't cancel the line. I eventually decided to use the services of another provider (RAIN) who were prompt with their service and I am now connected.