Mweb bad bad bad service. Deducting money for service not rendered. No support system. The technical support USELESS

Mweb its a **** indeed. When I first took it, it was R379.within 6months it went up to R445. Beginning of June this year I started having problems with the fibre it is for ever loading and loading and very slow then screen will go blank. When you call, the machine will tell you that you are caller number 47. you will be on hold for ever sometimes they just hang up on you. Oneday I was fortunate.I was caller number 18 or so, finally I spoke to someone and she said someone will come to my house to sort out the problem. She also said I will be liable for the call out fee. No came to my house, I am still having the same problem as we speak. Everyday they send me massages saying the problem is sorted in your area. there is nothing sorted. I called them and complained that it is costly to be on hold for long and the next thing I don't get help. I was then advised to log on the mweb app and log a query. When I log on the app it doesn't give you an option to write your query. On the 25 July i called again I told them that the app thing is not working after holding for ever. I was them advised that I must use the website to log a query wich I did. On the very same website after writing the query, when you tab submit the query doesn't go. I tried it i dont know how many times. But every month they deduct R445 without rendering the service.i am stuck i dont have fibre. I had to take another contract for data on my mobile phone so that i can be able to do other things.Please avoid mweb and this zoom thing if you can. Terrible service. Bad bad bad service. They deserve even one star