MWEB 👎

 Hi Monique, Thank you for reaching out. Intermittent fibre connectivity over an extended period is understandably frustrating, especially when the connection keeps dropping and it’s been difficult to get through for assistance. Before logging this as a line fault, a few quick checks can help determine whether the issue is related to the fibre line itself, the router, or WiFi stability inside the home: 

•  Please restart both the router and fibre ONT/box by switching them off for 30 seconds and powering them back on 
•  Check whether any red lights or a flashing LOS light appear on the fibre box when the connection drops 
•  Test if the issue happens on all devices or only specific ones 
•  If possible, test using a direct Ethernet cable connection to see whether the issue still occurs outside of WiFi 
•  Also check whether the disconnections happen randomly or mostly during certain times of day 

These checks help isolate whether this is a WiFi issue, router/session instability, or a fibre line problem that may require escalation to the technical team. Once the above is confirmed, the correct next step can be actioned to stabilise the connection properly. Kind regards,
 The Mweb Team