CT
Charlene T
1 reviews | Active since Mar 2013
06 May 2026, 12:42
Mweb: Awful and Non Existent Service
AWFUL/NON EXISTANT SERVICE. I requested that my fibre line be moved to my new address. I have been without internet for a week now, i have spent over 10 hours holding in queues waiting to speak to customer service...who only tell me they are "escalating" the matter, but nothing happens. One thing to note, they had no issues debiting my account for a service they are not providing me with. I would caution anyone looking for an ISP...maybe mweb isn't a good choice. Their after sales service is terrible. I can't even cancel without being penalized. How is that fair?!
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Mweb's replyOfficial
06 May 2026, 12:48HI Charlene, We understand how frustrating this has been, especially being without service for a week after requesting a fibre move, and the time you’ve spent trying to get through to support. That level of delay and lack of clarity is not the experience we aim to deliver. We can confirm your fibre relocation request is currently being handled by our Moving Team, and a follow-up has already been sent to them to prioritise your case and provide urgent feedback on the status of your move. To clarify, relocation requests depend on coordination with the fibre infrastructure provider in your new area, which can sometimes impact timelines. However, we do acknowledge your concern regarding the lack of updates and the inconvenience this has caused. Your case remains actively escalated, and we are pushing for a clear update and completion timeline to be provided as soon as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 12:48
Official
HI Charlene, We understand how frustrating this has been, especially being without service for a week after requesting a fibre move, and the time you’ve spent trying to get through to support. That level of delay and lack of clarity is not the experience we aim to deliver. We can confirm your fibre relocation request is currently being handled by our Moving Team, and a follow-up has already been sent to them to prioritise your case and provide urgent feedback on the status of your move. To clarify, relocation requests depend on coordination with the fibre infrastructure provider in your new area, which can sometimes impact timelines. However, we do acknowledge your concern regarding the lack of updates and the inconvenience this has caused. Your case remains actively escalated, and we are pushing for a clear update and completion timeline to be provided as soon as possible. Kind regards,
The Mweb Team
The Mweb Team