KB
Kylin B
1 reviews | Active since Jun 2026
08 Jun 2026, 12:11
Mweb, avoid at all costs
Account being billed 4 months after cancelling, extremely random and not allowed, then they want to put my account through to credit beuro for not paying...
On top of that, i had to phone them which took half an hour to speak to the slowest person on the planet, staff are *********** and the business is a shamble...
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Replies (1)
Mweb's replyOfficial
08 Jun 2026, 12:22Hello KylinThank you for sharing this. We can see how concerning this situation is, especially when it relates to billing after a cancellation and the added worry around credit bureau implications.We can confirm that a call interaction did take place earlier this morning under ***, where your billing concerns were addressed. That said, your experience clearly hasn’t felt resolved, and it’s important to us that everything is fully clarified and handled correctly.Our team will continue to review your account in detail to ensure the billing aligns with your cancellation status and that all processes have been app**** accurately. We will make sure you receive clear feedback and confirmation on the outcome. Please feel free to send us a private message for any further assistance. We are here for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply08 Jun 2026, 12:22
Official
Hello KylinThank you for sharing this. We can see how concerning this situation is, especially when it relates to billing after a cancellation and the added worry around credit bureau implications.We can confirm that a call interaction did take place earlier this morning under ***, where your billing concerns were addressed. That said, your experience clearly hasn’t felt resolved, and it’s important to us that everything is fully clarified and handled correctly.Our team will continue to review your account in detail to ensure the billing aligns with your cancellation status and that all processes have been app**** accurately. We will make sure you receive clear feedback and confirmation on the outcome. Please feel free to send us a private message for any further assistance. We are here for you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team