Mweb = atrocious customer service

Mweb hosting suspended my website without my knowledge and feel they were well within their rights. I run a bussiness, I’m a freelance artist and rely on my website to show my work! A link was sent to a client and that link stated “website suspended” I do not know how long my site was down for but it was down. This compromises my website and my reputation not to mention my livelihood! Mweb feel they were well with in their rights however almost every website developer has stated they are not allowed to suspend a customers website without consulting the customer first! That would be the right thing to do, Mweb have NOT apologized nor feel any further communication about the issue is warranted?! You are charged a monthly fee for hosting but they are too lazy to contact you when they feel the website is compromised... this is the response I have received from social media! Let’s also mention the 10mbs line I pay for and receiving between 2-5 mbs- R 579 a month ?? START MESSAGE—- from Mweb Tweets Good Afternoon, Our Hosting team has already emailed you regarding the hosting. No further communication will be provided regarding that incident. With regards to your speed issue you will need to conduct a speedtest using a normal computer to eliminate any things running in the background of the xplora or WiFi END MESSAGE