Mweb ate disgusting ****s that ***** from customers

What an absolutely disgusting display of customer service. I’ve been with this company long enough to make my warning very clear!!!! STAY AWAY FROM MWEB!!!

From day one with this company’s it’s been nothing short of a disaster but still, I gave them chance after chance, hoping that things will get better. From their useless app, where you could never log complains at some point, to their call centre service where most of the times you’re on hold till you either run out minutes, phone just hangs up or you just can’t get through at all.

This year is the final straw for me and I’m moving to another ISP that actually knows what they’re doing. I have endless stories of how terribly this company has been but I’ll share my latest. In May of this year 2025 I called in to downgrade my package cause I could no longer afford the one I was on, spoke to an agent who assured me that the change will automatically take place from the 1st of June and that there would be a pro rata fee from what I’ve already paid. Surprise, surprise!! No such a thing happened, he never told me a new router would have to be sent and new installation done so that automatic move was never done until I enquired about the billing. Knowing how *********** these people have been in the past and frustrated that I’ve been **** to once again, I asked for a cancellation.

I was then contacted by someone from retention who promised me that all will be sorted and actually sent the people for installation. Why is it, that I was still debited and charged for a package that I specifically asked to be downgraded from????? They’re reasoning, is that I was still on that package from June, how is that my fault that your agent **** and said that would be automatically changed and yet I was still charged for June and July. I’ve called in and texted multiple times about this issue and no one seems to take accountability, I’ve gone so far as to ask for call recordings and NOTHING!!!!! I’m not supposed to be getting charged and they’ve debited my account once again and I’ve yet to hear from any one of them!!!

Don’t fall for it, stay as far away from this service provider as humanly possible. They don’t care about their clients and their customer service is the weakest and most disappointing service level I have ever experienced in my entire life!