MWEB ASLEEP ???

Hi Sylverster, the service is still active, but what you’re running into here is a security lock after contact detail changes, which can temporarily block both email login and OTP delivery at the same time. Because your password and cell number were updated after a compromise, the system will often hold OTP routing on the previous verification profile for a short period until the update fully propagates across authentication services. That’s why you’re now stuck on both login and OTP access simultaneously. To get you back in without escalating: First, avoid repeated login attempts for a few minutes, too many retries can extend the lockout window. Then try logging in via webmail using an incognito/private browser window, as this bypasses stored session data that may still be pointing to the old credentials. For OTP, check whether your email recovery option is still available as a fallback method, as SMS routing can lag behind a recent number change. If you still have access to any linked recovery email, use that route to reset access. If the system still blocks you after this, it usually confirms that the contact update hasn’t fully synchronised yet rather than a service outage or account closure. Try the steps above and tell me exactly where it stops working — we’ll narrow it down quickly from there. Kind regards,
 The Mweb Team