Mweb are USELESS! WHAT AN UTTER DISSAPOINTMENT

I feel ****** and frustrated and beyond angry!!!! I wanted to switchover from Vox to mweb, so I placed an order. The line was supposed to be activated beginning September. My router arrived 3 days later and I was told that I would be sent a password and username. 5days later still nothing. I cancel my order on the 8th Sept. That weekend I finally receive my password. I phone on Monday to find out why, as I had cancelled, only to hear that it's still active. I tell them Again to cancel And they picked up their router that same day! The following weekend I get billed. I have not used a single megabite and have No Router!!! I phone again, to be told that it's automated and I will be refunded. So 3 phone calls saying CANCEL!!! In the meantime, I'm struggling to be connected by vodacom {another 15 days down the line} , now over a month with no internet, because mweb has still not released my line!!!!! So they have billed me, stopped me from connecting with someone else, cost me 1.5 months of no internet and 100s of Rands of airtime and buying data bundles and not being able to do my work from home.l!!!!!!! I want answers, I want to be compensated and I hope that no one goes through the endless shunting and uselessness of dealing with a company that cannot deliver any kind of SERVICE. Start of issue: 6 Sept, STILL no resolution : 20 OCTOBER!!!