MWEB are useless. I am not happy at all!!!!!!!!!!!!!!

I phoned MWEB before I moved to my new premises in October 2019. I have send and email on the 22 of October to cancel my subscription at the old address and ask for new installation for 26 October 2019. I have received a email from Trevor Joorst on the 24th of October 2019. "We will action accordingly" Ticket MWB***7. Since the 26s of October I was phone MWEB with NO responds. I was hanging on the phone for hours. In the beginning of December after I gave up with MWEB, someone phones me from Vumatel to come and install my Wifi and told me they are in front of my premises. I told them they have to be at the wrong address because no one is at my premises. They were in Bryanston and I am in Roodepoort. Really. On 17 December 2019 they came and install Fibre. I told them I can activate because we are going on holiday and since I ask from October, I will not pay for December and activate my account in January when I am back. I received and account of R1 793.51 on the 15th of January. I phoned variously times with NO luck. I phoned again today and NO one working there can assist me and I was transfer from one to another there the last person put the phone down in my ear. MWEB better phone me as soon as possible to fix my account or just to cancel. They took 2 months for the installation and send me the large bill.