MWEB are useless and ***********!

My house was broken into in December 2018 but unfortunately, I didn't immediately realise that the ONT for my fibre was also ******. On realising that the ONT was ******, I logged a request with MWEB. that was on the 23/01/2019. Despite repeated calls to MWEB which is costing me a fortune & false promises on the part of MWEB, the ONT & my fibre has still not been connected. On Monday 11/02/2019, I spoke with Marlin who promised to come back to me the same day - he never did. Marlin also promised to refund me for every day from the time my fibre went down (I have a voice recording of this). MWEB, it's time you got your act together and provided some customer service!!!?