1 reviews | Active since Mar 2009
Mweb are unable to troubleshoot fibre problems !!!
I have been having a problem with my fibre line since 1 June. I am paying Mweb for a service but it is easier for them to blame their service provider than to attend to the problem. They even decide to close the original online query and open another one and fail to reply. One has to phone in and wait for over 20 minutes to speak to someone. Phone cuts off and then they cannot phone back. This is pathetic service but not surprising as it tool almost 3.5 months to get the fibre line installed !!!
Good day Alain
Thank you for bringing this to our attention.
Looking into your account I see that you have since been in contact with us.
If you require any further assistance then feel free to contact us by calling in or logging a ticket on the MWEB site or contact us via social media (Faceoob or Twitter)
We would like to apologise sincerely for your frustration caused.
Kind regards
MWEB Client Services
Good day Alain
Thank you for bringing this to our attention.
Looking into your account I see that you have since been in contact with us.
If you require any further assistance then feel free to contact us by calling in or logging a ticket on the MWEB site or contact us via social media (Faceoob or Twitter)
We would like to apologise sincerely for your frustration caused.
Kind regards
MWEB Client Services