Mweb are *******

My son cancelled his Mweb account over a year ago and out of the blue he was debited over R3000.00 at the end of February, he queried this and the person that assisted him could not explain why his account was debited as they had his cancellation letter and POP so they escalated his query to the Dispute department. They investigated and also couldn't understand why his account was debited and agreed to refund him. It is now 3 weeks down the line and still no refund, despite his numerous phone calls. They told him that it will now take another 7 - 14 days for the refund to be processed. If Mweb debit 100 clients in error every month and then take over a month to refund the money, imagine how much interest they earn every month on money that was never due to them in the 1st place. Unacceptable!!!!!!!!!!!!!!