MWEB ARE THEIVES,RUDE AND *********

MWEB FIBRE AND HOW THEY STOLE MY MONEY.

8 calls to the billing department (only picked up 3 times)

3 online queries (NO ANSWER)

2 Facebook Messages (NO ANSWER)

7 emails (NO ANSWER)

2 Facebook comments on their page (NO ANSWER)

I Changed my bank account from FNB to Capitec. Phoned MWEB and told them I need to change my debit order and wasn’t sure how. The lady took my banking details and said they would change the debit order.

After two months we worked out the debit order was not moved and our subscription was suspended.

About a week ago, I phoned MWEB and asked what the outstanding amount was and the lady told me it was R3442.00 to be paid and they would reactivate my account.

so last night (24 Aug 2020) my salary comes in and I pay R4002.36 which was (in my head) the outstanding amount plus 1 month fees to get ahead and avoid being cut off in the future.

Today (25 Aug 2020) I sent through the proof of payment via email to MWEB and I have no reply.

I decided to call MWEB where a lady by the name of Rushaan. Said proof of payment was there and she said she has to run up to the accounts side and get them to “unsuspend” the account she’ll call me back in 10 min. well an hour later after sending 2 Facebook messages, 2 Facebook comments(under their post which said “NEED HELP URGENTLY”) I decided to call again. eventually after 4 calls they eventually answer to a very friendly consultant. Who said there’s no issue she has the Proof of payment and all is in order she will activate my wifi for me no problem. Then proceeded to ask why I paid so much as the out standing amount was R1198.00. So I was happy finally felt like someone was there to help. Well I was wrong another 2 hours went by still no wifi. I called again a different lady picked up this time checking the account and asking me to hold. she came back on the call just to tell me that they had deactivated the entire account as they were charging me for the installation due to early cancellation. Which was never communicated to me.

At this point I heard Rushaan in the back round talking to the lady I was on a call with and Rushaan eventually phone me back while I am still on the call with her colleague just to tell me. They deactivated account and charged me R2244.00 for early cancellation on installation. And I would have to order a new fibre from MWEB in order to get wifi again. And that the R3442.00 was not refundable as there were outstanding amounts on my statement.

if you look on there Facebook page communication seems to be struggle with MWEB never all the accounts complaints about people being taken for their hardearned money.